Find My Medical Records

Patient Instructions for Medical Record Requests

Requesting medical records can be confusing. HealthMark Group is here to help! As our release of information partner, HealthMark is here to streamline the process and get you your records faster and more efficiently.

How do you request records?

• Requests may be submitted electronically through HealthMark’s Request Manager. (gray button above)
• Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark.
• Your medical record request will be processed, and a notification will be sent via mail or email once complete and available for download. HealthMark’ s Request Manager does not require usernames or passwords for logging in. Simple email verification and secure links do the trick – getting you your records quickly, efficiently, and securely – no password required.

Please print the HealthMark Medical Record Form, located in the blue button above. Completed forms can be emailed to FOIMedicalRecords@floridaortho.com or faxed to (813) 558-6001.

How long does it take to process your requests?

Your record requests are generally processed within 8 business hours. What does that mean? One or two business days after you submit your request, your records will be delivered electronically – right to your inbox.

Any questions?

Feel free to log in to Request Manager for status updates or to chat with support. If you have any urgent questions, you may always contact HealthMark at 800-659-4035 or status@healthmark-group.com.

You may also contact the FOI Medical Record Department at foimedicalrecords@floridaortho.com.

SURGERY RECORDS

Surgical records must be requested separately.

For any questions regarding your surgery records, please contact the Surgery Center at (813) 923-3055 or FOISCmedicalrecords@floridaortho.com 

You can print a FOISC Medical Record Request form from the link above.