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Billing & insurance

Please see the information below to understand your billing and insurance options.

Insurance information

Florida Orthopaedic Institute participates with most major carriers. Please consult your carrier or contact one of our scheduling representatives prior to your appointment to verify our participation status with your insurance plan.

Insurance authorizations

Three to five days prior to your appointment, a representative from Florida Orthopaedic Institute will contact your insurance company to verify eligibility, benefit type, co-payment amount, deductibles and referral requirements. Although we make every effort to obtain authorization for your visit, many insurance companies require the patient to acquire an authorization from their primary care physician prior to the appointment.

Office visits

Please contact your primary care physician at least three days prior to your visit at Florida Orthopaedic Institute to ensure they have forwarded your authorization. If you arrive for your appointment without authorization, we may be required to reschedule your appointment.

Diagnostic testing

Our clinic authorizations department handles authorizations for all tests requested by the physicians. These include MRI, CT, and EMG, among others. Each insurance company has its own rules regarding diagnostic services. Once your test has been scheduled, a representative from Florida Orthopaedic Institute will contact the insurance company, the primary care physician or the workers’ compensation adjuster to obtain authorization.

Physical therapy

Once referred to physical or occupational therapy, our therapy department contacts your insurance company as a courtesy to verify your insurance benefits. They will try to obtain information on insurance coverage, allowed visits and patient responsibility amounts, if any. They will also try to obtain authorization for therapy in cases where authorization is required. It is always recommended that each patient call their insurance company as well, to confirm their benefits and any out of pocket expenses.

Durable medical equipment

Our bracing department provides patients with braces and supports as ordered by our physicians. Patients have a choice of where they receive these items, and for convenience to our patients they are offered at Florida Orthopaedic Institute. Florida Orthopaedic Institute generally charges a deposit amount for each item prescribed. Should the deposit amount exceed the true financial responsibility for the brace/supply any remaining amounts are credited back to any open balances, or refunded back to the patient. Patients will still owe for any amounts not covered by the deposit, including deductibles as noted on the patient explanation of benefits.

Paying a bill

You may pay your bill online using a credit card (Visa, MasterCard, American Express, or Discover), and we will automatically process and post your payment. There is never a charge for making a payment, and your personal and credit card account information is protected by our secure website.

Patient Portal

Patient payment plans

For almost 30 years, CareCredit has been providing a valuable financing option for treatments and procedures that typically are not covered by insurance or for times when insurance doesn’t cover the full amount. CareCredit is a healthcare credit card used to pay for deductibles, co-payments and co-insurance. Please contact a Financial Counselor for more details at (813) 978-9700 ext. 6052 or apply online*.

*Link disclaimer:
The CareCredit link is to a website operated by another party. The link provided is for your convenience only. We do not control this website and Florida Orthopaedic Institute is not responsible for the content and performance of this site or for your transactions. Florida Orthopaedic Institute‘s inclusion of this website link does not imply any endorsement of the material on the website or any association with their operators. Florida Orthopaedic Institute does not in any way operate, control or endorse any information, products or services provided by third parties through the Internet.

Need to cancel your appointment or request a refund?

Learn the best ways to cancel an appointment or request a refund.

See Our Cancellation Policy

See Our Refund Policy