Refund Policy: Requesting a Refund
If you would like to request a refund for outstanding credit balances on your account, please follow the process below to ensure proper handling and timely processing of the requested refund:
Please call Florida Orthopaedic Institute’s business office at (813) 978-9700, option 5 then option 1 to begin the process of requesting the refund. Please let the operator know your call is regarding a refund and which insurance carrier you have to be directed to the appropriate personnel.
Upon acknowledgement by business office personnel, the account in question will be reviewed in detail prior to processing the refund.
After we process the refund, it can take your bank up to 30 days to release the funds to you.
*Note – If it is determined that there are other outstanding balances on the account apart from the charges in question, the requested refund will be reduced by such amounts and processed accordingly.
Receiving a Refund
Please allow up to 4 to 6 weeks from the time the refund is requested to receive the refund.