Refund Policy

Requesting a Refund

If you would like to request a refund for outstanding credit balances on your account, please follow the process below to ensure proper handling and timely processing of the requested refund:

• Please call Florida Orthopaedic Institute's business office at (813) 978-9700, option 5 to begin the process of requesting the refund. Please let the operator know your call is regarding a refund and which insurance carrier you have to be directed to the appropriate personnel.
• Upon acknowledgement by business office personnel, the account in question will be reviewed in detail prior to processing the refund.
• After we process the refund, it can take your bank up to 30 days to release the funds to you.

*Note – If it is determined that there are other outstanding balances on the account apart from the charges in question, the requested refund will be reduced by such amounts and processed accordingly.

Receiving a Refund

Please allow up to 30 days from the time the refund is requested to receive the refund.

How Refunds are Processed