I can’t remember the last time I felt compelled to write a Thank You note to an organization with which I’ve done business. But then again, the service and care I’ve received from Dr. Billys’ team is worth writing home about. Every time I come to your office in Brandon, there’s an unbelievable flurry of activity surrounding Dr. Billys; there are patients everywhere; in the lobby… in the halls… in patient rooms… in the x-rays area… well, you get the picture. But no matter how busy you all are, I’ve always been treated with utmost respect and courtesy. But that’s not what really prompted me to write this note. What truly amazes me about Dr. Billys’ team is that despite being covered up with so many patients all day long, every single time I’ve left messages for Louann, Melissa or Laura to call me, they ALWAYS call me back -- sometimes immediately, sometimes by the end of the day – but they always do call back. WOW! Do you guys know how rare that is in today’s world?!?! We all have left messages for people to call us back, and more often than not, our calls go un-returned… and if we’re lucky enough to get a call back, it is days later. Invariably, when I talk to Laura or Melissa they’re always pleasant, reassuring and ready to help with whatever I need related to my post-surgery questions and concerns. Louann is simply awesome in handling everything else. She always has my information at her fingertips, she remembers what we talked about last, what I’m presently taking, the phone number of my pharmacy, what is working and what isn’t, etc. etc. Truly amazing professionals! And last but not least, is Dr. Billys. After doing my pre-surgery research, I knew he was the one. But it wasn’t until after my surgery that I realized how good he really is. His knowledge, skills and impeccable bedside manners really put him in a league of his own. My wife Coky and I love how he takes all the time in the world to answer each and every question or concern we have. I personally enjoy his fishing stories. Anyway, sorry for the long winded note. I guess it goes to show how blessed I feel that you guys have my back – pun intended.
Oh... I almost forgot, it has been 6 months since my five-level XLIF surgery and I'm 100% pain free. Not only that, I'm walking 2 to 3 miles every day; working out at the gym; and already played 2 rounds of golf. Life is slowly but surely returning to "better" than normal. Prasie the Lord!